Family Owned Company - Family Values. I called Magic Touch and spoke to a gentleman who I believe is the owner. I had quite a few questions due to a bad experience with the last carpet cleaner I used. He patiently answered each and every one of them to my satisfaction. Once I felt a level of comfort, I scheduled my appointment for the following Thursday.
The day of, the owner's son arrived early (after calling me to let me know he would). He was professional, courteous and friendly as we walked through the house to determine if it would be beneficial to do any carpet stretching in addition to the cleaning. I showed him the couple of spots that concerned me and I was surprised at the level of honesty I received from him. He easily could have encouraged me to do the stretching adding to the cost but explained that in those specific areas, it would just occur again and would not be a good use of my money. I doubt many other companies would have been that honest and instead would be looking for the $$.
I then showed him an area of carpet that my pet chewed on, so we did agree on replacing that section with some extra carpet I had. The extra carpet was from the brand new roll that was left over from 2009 when the house was built. The carpet is over 9 years old and the damaged area was also in a transition section between two rooms, a very high traffic area. The reason I mention this is because even I can barely tell the carpet was patched. I have to stare at it to see where the patch is. That tells me two things. 1. He patched the piece extremely well (even studied the nap of the carpet, studied the pattern on the back of the carpet, and even asked me what I thought before he installed it. 2. The surrounding carpet must have been cleaned really, really well to bring it back to almost new condition.
From there he started cleaning. I have a 2800 square foot house and had him clean all carpet and tile in the house. He even did a sample patch in the kitchen where the grout was the worst before he started doing the carpets so once it dried, I could see if it was to my satisfaction before he did the rest of the tile. Class act!
Bottom line, the carpets look beautiful. The tile looks great. The grout looks better than it has in 7 years (previous cleanings did not get the grout as light as this one). The baseboards look good as he also cleaned the top ledge of all of the baseboards in the house - didn't realize how dirty they were until they were cleaned.
I am very satisfied and would recommend them to absolutely anyone looking to do any carpet or tile cleaning as well as carpet repairs. I will use them again in the future and being a loan officer with customers who ask about services for their homes, I wouldn't hesitate to refer anyone to Magic Touch. A truly great experience and the cost was very reasonable.
B Weezy
